With technology increasingly making it possible to work from anywhere, the competition to attract quality staff is fierce. If you aren’t engaging employees, they’ll leave, which could have a knock-on effect. Analysis from a variety of sources has shown that it can cost between 150% and 200% of an employee’s salary to replace them. And, when a staff member leaves the remaining staff are overworked, which can lead to more losses. Here we round up some of the ways that you can keep team happy, helping to keep your business on track.
Give employees a say
Matching employees’ roles to their strengths will make them feel valued, while listening to their ideas could lead your company in new directions. Forget surveys, ask your staff for their views directly and act upon them.
Sandy Middleton, Senior HR Manager at Racepoint Global, suggests engaging employees by organising slots to meet their manager’s manager, which will allow them to pitch ideas or discuss their careers. This will encourage rising stars to stay put. As well, it is also a good idea to organise sessions for teams to bond, share skills and agree goals.
Christoph Williams, Talent and Performance Manager at Sony Europe, warns, “Too much emphasis is being placed upon colleagues working as individuals rather than as a team, and there’s been too much emphasis on efficiency rather than rewarding work.”
Create changes for staff to grow without moving on. Why not try engaging employees by running refresher courses in lunchtimes or regular internal training sessions, and setting aside a budget for external training? Don’t wait for them come to you, instead offer them the help that they need before they ask.
Eugenio Pirri, Chief People and Culture Officer at Dorchester Collection, says, “We track and monitor development, cross-training and general learning. We want to know whether our people are growing, developing, learning, and ultimately whether they are making a difference.
He says that, as a result of focusing on building skills over turnover, voluntary turnover has dropped by 18%. As well, 35% of the workforce have altered their roles.
Create an office that works
Staff care about ease of use more than beauty or clever ideas in the workplace. So, if a department makes lots of private calls or works out tricky figures, open plan seating will not suit them.
If you have a variety of teams, try laying out different workspaces. Create huddle rooms for small meetings and video conferences, or cosy breakout areas with wifi access. Quiet rooms for private calls, prayer or anything people need privacy for are also a good idea.
Make sure cooling systems, desks, chairs, screens and lighting systems are right for your workforce. Don’t be tempted to scrimp on vital communication tools. After all, nothing annoys employees more than having meetings disrupted by faulty conferencing equipment or slow internet.